Tuesday, May 3, 2011
An Introduction to Internet TV
Word Count:
709
Summary:
You use the Internet and, of course, you watch television, but have you ever tried Internet television?
Keywords:
Internet TV, Internet Television, Internet, TV, Television
Article Body:
You use the Internet and, of course, you watch television, but have you ever tried Internet television?
Most people are unaware of one of the more recent developments in interactive Internet use. This new technology brings all the benefits of the Internet and television together to create your own personalised viewing experience. In simple terms Internet television means that you can watch TV straight from your laptop or desktop PC.
Internet TV allows you to you maximize the use of your computer and your Internet connection. I expect you have probably thought that there must be more you could do with your personal computer or laptop. You know that typing the occasional letter, transferring your MP3 collection to your iPod or playing the odd game or two online is hardly making use of its full potential. Now you can explore a trusted method of entertainment with access to unlimited viewing and you don't even have to stop your usual computer activities.
If you are someone who can’t get enough of watching programs on television, think about how Internet television will open up new options for free viewing. You can catch up with current news stories, watch real time sports action, keep up to date with stock market movements or enjoy a little light comedy. You are provided with a wide variety of entertainment possibilities that continues to grow, gaining in popularity every day.
At the time of writing, FIFA World Cup 2006 is just around the corner and, for many, Internet TV will provide access to free live football streams. Viewers will be able to keep up with the latest action from all the international football games involving teams including Brazil, Argentina, France, England and many more. Japan's third largest TV broadcaster, Tokyo Broadcasting System, has recently announced plans to air World Cup programmes over the Internet and on mobile phones.
If you use the Internet for any kind of research (even if it's only helping the kids with their homework), you no longer have to view what you find in the usual format of text and pictures. Now you can see this information through streams of live or pre-recorded video enabling you to see details that simply wouldn't be visible in a series of pictures.
5 Features of Internet Television:
1. Stations are available internationally. Currently over 150 countries have Internet access so you can rest assured that your country has at least one Internet TV station you can watch.
2. No additional hardware is required. In the past, watching television on your computer would require the fitting of a PC TV card but this is no longer necessary. Improvements in the telecommunications industry have made broadband connections more widely available and cheaper than ever before allowing more and more people to view high quality streaming media on their computer.
3. Anyone with an Internet connection can watch. A minimum connection speed of 56K is recommended and watching at this speed should give you a reasonable picture. Higher connection speeds will improve the picture quality (dependant on the server capabilities) and the fastest connections can enable you to view programmes in DVD quality.
4. New channels are added all the time. Major players in the Internet industry have recently started showing significant interest in this rapidly expanding market. Google is developing Google TV and has signed up American channel UPN and is in talks with the BBC in the UK to provide content. AOL is launching IN2TV which will show thousands of hours of programmes from Warner Brothers across 6 different channels and Yahoo has plans to show Internet TV in Japan which could lead to a worldwide service if successful.
5. Personalize your experience. Normal televisions have fixed channels which depend on the local stations or the cable operators. Internet television gives you the opportunity to bookmark your favorite stations so you can get back to them quickly without having to flick through everything else available. There is usually the option of viewing in either full screen mode or in a smaller window enabling you to get on with other things on your computer while watching.
You too can enjoy all the benefits of Internet television. The world really is at your fingertips now you have discovered this new, hassle-free way of watching TV.
An effective way to earn money for your company leading to greater future financial success
Word Count:
351
Summary:
As supervisor of a large company, one of my greatest concerns is to limit expenses as much as possible to ensure further company success. It remains a constant part of my job responsibility to lower costs and always be thinking of cost-effective ways to continue business in my department. After my boss purchased a complete new phone system, I decided that we should sell our old AT&T equipment back to the company we purchased the new one from.
Keywords:
Telephone, telephones, phone, phones, telephone systems, telephone system
Article Body:
As supervisor of a large company, one of my greatest concerns is to limit expenses as much as possible to ensure further company success. It remains a constant part of my job responsibility to lower costs and always be thinking of cost-effective ways to continue business in my department. After my boss purchased a complete new phone system, I decided that we should sell our old AT&T equipment back to the company we purchased the new one from.
Coming up with effective ways to begin back money within your company can add future financial success to your company. This innovative way of thinking will make you more valuable to your company. Ultimately, encouraging the owner or whomever is in charge of expenses, to continue to invest in more equipment that will not only help you but other employees.
By implementing more effective systems within one’s company, it allows for the company to remain on the forefront for upcoming technology and also allows for greater success for employees. Their workload can significantly be eased by the installation of a new phone system. Customer service representatives’ greatest concern is the needs of your customers. If their needs are not met, your revenues are affected.
Making the right decision on a new phone system could be the determinant of your business success. This new equipment will allow employees to work more efficiently and with less stress. It has been proven that less stress allows for more productivity. For example, by purchasing a complete new phone system with multiple lines, employees can be more specified in work responsibility.
In my printing company, customer service representatives are each assigned separate responsibility concerning orders received by mail, email or fax. By having multiple lines, the receptionist can easily transfer customers to their specialized representative to better suit their needs.
The installation of this new equipment has my business running at its best. After this investment, I am actively seeking out additional ones that will continue to secure my future financial success. Staying updated with one’s equipment allows for greater work flow and happier customers.
Monday, May 2, 2011
Amazing Communications
Word Count:
435
Summary:
As history has progressed and technology has continued to advance, life has become full of more and more good things. Without a doubt, one of the best things that our society has gained from the advances of technology is communications.
Consider for a few moments all of the amazing forms of communications that have made your life easier and more full. First and foremost in many peoples minds is the telephone. Even if you like to write letters once in a while, can you hones...
Keywords:
communications
Article Body:
As history has progressed and technology has continued to advance, life has become full of more and more good things. Without a doubt, one of the best things that our society has gained from the advances of technology is communications.
Consider for a few moments all of the amazing forms of communications that have made your life easier and more full. First and foremost in many peoples minds is the telephone. Even if you like to write letters once in a while, can you honestly imagine if letter writing and telegrams were the only way to communicate with people? Think of the countless ways that having phones have improved worldwide communications. My telephone allows me not only to call my next-door neighbor but the communications a telephone allows also enables me to call a friend who has moved to Africa in just a few moments time.
If having the telephone doesn't impress you enough, think about the way the internet has improved communications and many other aspects of your life. The internet has literally connected people from every corner of the globe by the simple click of a button or two. Our communications with people have become easier, more frequent, and faster. You can send a message to a business parter in Tokyo and receive a reply within mere seconds. Amazing.
The improvements in communications have opened up a world of possibiility to people in the area of travel. Places that were once impossible to reach are now not only possible to reach but also convenient and quick. Each time I sit in an airport I find myself amazing by the incredible communications system that keeps air traffic in control around the world. I can definitely see how an air traffic controller is the most stressful job in the world, but there is no way the job would even be possible without the intricate communications system we have to use.
With a less advanced system of communications, life would be different for individuals around the world, but life would also be different for countries and international relations. Imagine trying to keep the peace with an overseas country by the exchange of letters? Decades would pass before any amount of substantial communication could take place. Chances are high that we would enjoy far fewer privileges to visit or move to other countries without a great communications system like what our world has in place.
Before you pick up the telephone or sit down to check your email, take a moment to be grateful for the afffects of advanced communications in your world and in your life.
All You Need To Know About Proxy Sites
Word Count:
412
Summary:
This article illustrates what are proxy sites and their usage. The advantages for using these sites are also discussed in the article.
Keywords:
Proxy server, proxy list, proxy site
Article Body:
The proxy server connects the computer you use and the Internet. The Internet is used for accessing information, as we all know, and the proxy server helps with checking the information. With a proxy server, the information you try to access, will first get transmitted to that and only then reach your computer.
With proxies, one will talk about the security one needs while using the Internet as well as increasing the speed if you are downloading files. There are anonymous proxy servers, which could help you hide the IP address. With this, anyone trying to gain access to your computer through the Internet may not be able to do so.
Anonymous proxies can be used for any web pages, including free email sites. Proxies will help you transfer files at a faster speed, and also connect you to the Internet at a faster pace. Any kind of information you need will be instantly given to you. The most important advantage of proxies, is your privacy. It protects you from malicious Internet users.
Proxy sites will also allow you to surf the web without anyone’s knowledge. This is especially useful for secret agencies and government organizations. It will help you redirect the request for information that you have asked for, thereby making you anonymous. There are even three types of proxy servers, and they are transparent, anonymous and high anonymity.
The first one is applicable only for high transfer, the second may quote that you are using a proxy, but the third allows you to be completely anonymous. Using proxies is claimed to be legal, as there are people even offering these services to the public. These servers are very similar to web servers. There is no such rule that the Internet has to be used only in a certain way, as it is for public use.
Thus anyone can use proxies, if they think they feel vulnerable with the use of the Internet. This is a great way to maintain privacy with the other users. But we also need to be careful of certain proxies. They may be associated with hackers.
It is not at all difficult to get a proxy list. It is easily available on search engines, and anyone needing that can obviously gain access to them as soon as they need. While one may not be immediately familiar with the use of the proxies, a little time and research will help the user become familiar very easily.
Sunday, May 1, 2011
All You Need To Know About Proxy Sites
Word Count:
412
Summary:
This article illustrates what are proxy sites and their usage. The advantages for using these sites are also discussed in the article.
Keywords:
Proxy server, proxy list, proxy site
Article Body:
The proxy server connects the computer you use and the Internet. The Internet is used for accessing information, as we all know, and the proxy server helps with checking the information. With a proxy server, the information you try to access, will first get transmitted to that and only then reach your computer.
With proxies, one will talk about the security one needs while using the Internet as well as increasing the speed if you are downloading files. There are anonymous proxy servers, which could help you hide the IP address. With this, anyone trying to gain access to your computer through the Internet may not be able to do so.
Anonymous proxies can be used for any web pages, including free email sites. Proxies will help you transfer files at a faster speed, and also connect you to the Internet at a faster pace. Any kind of information you need will be instantly given to you. The most important advantage of proxies, is your privacy. It protects you from malicious Internet users.
Proxy sites will also allow you to surf the web without anyone’s knowledge. This is especially useful for secret agencies and government organizations. It will help you redirect the request for information that you have asked for, thereby making you anonymous. There are even three types of proxy servers, and they are transparent, anonymous and high anonymity.
The first one is applicable only for high transfer, the second may quote that you are using a proxy, but the third allows you to be completely anonymous. Using proxies is claimed to be legal, as there are people even offering these services to the public. These servers are very similar to web servers. There is no such rule that the Internet has to be used only in a certain way, as it is for public use.
Thus anyone can use proxies, if they think they feel vulnerable with the use of the Internet. This is a great way to maintain privacy with the other users. But we also need to be careful of certain proxies. They may be associated with hackers.
It is not at all difficult to get a proxy list. It is easily available on search engines, and anyone needing that can obviously gain access to them as soon as they need. While one may not be immediately familiar with the use of the proxies, a little time and research will help the user become familiar very easily.
All About Calling Cards
Word Count:
484
Summary:
Calling cards can be for corporate or personal use. Having a calling card is like packing all your business identity, contact information and logo into a wallet sized billboard.
Keywords:
business, cards, printing
Article Body:
All sorts of businesses, profession or hobbies can benefit from calling cards. Whether you use them as a businessman, real state agent, doctor or any other means you can always be one step ahead of your colleagues or competitors when you have calling cards. Having a calling card is like packing all your business identity, contact information and logo into a wallet sized billboard.
Calling cards can be for corporate or personal use. When they are used for work purposes they are commonly referred to as business cards. Business cards are used for contact information and keeping in touch with your customers. Adding a business card to your marketing strategy is one way of assuring that you maintain communication with your customers. Whenever or wherever they need to contact you, reaching you won’t be too difficult because they know which number to call.
For personal use, traveler’s calling cards can come in handy when you are on the road and need to book hotels, call home or call your office. Having traveler’s calling cards can allow you to make that important call no matter where you are. Home phone cards can also be useful when you are traveling through a countryside where cell phones don’t work. Say for instance your car broke down and you need to call a mechanic, you can’t be always sure to make that call when you do not even know who to call. Your personal card can be very helpful in this occasion. Hence, having a calling card is like an added insurance to you so the next time you hit the road make sure that you never go without your phone card.
You can always design and customize your own calling card. Your choice of design can come in different forms. Among the most common design are raised ink and full color. But you can also choose among foil stamping, embossing and die cut, whichever you think suits your business. Die cut calling cards are always effective in captivating attention because of their unique shapes but they can also be expensive. Nonetheless, they can really make a difference in projecting your overall company image and making a memorable impression.
Full color printing, particularly CMKY color printing, is also a good choice in designing your calling cards because it gives you the option of using full color images and photos in your design. You need not worry anymore about color printing being expensive because with the technology that are available today, color printing can now be offered at affordable prices. Hence, they are a cost effective way to display your information.
The bottom line is: your choice of calling card design should be based on how you would like to project your business image, your advertising scheme and budget. Remember also that a simple design can always be as effective as a costly design.
Saturday, April 30, 2011
Advantages & Disadvantages of Bluetooth
Word Count:
623
Summary:
While using the Bluetooth feature, you can run through a lot of advantages to and at the same time and run to a lot of disadvantages also.
Keywords:
bluetooth,technology
Article Body:
While using the Bluetooth feature, you can run through a lot of advantages to and at the same time and run to a lot of disadvantages also. With about every great technology, there has to be something in there that makes it not perfect. There's probably no such thing of a perfect product. A few advantages and disadvantages of Bluetooth includes the following.
Advantages:
Widely Used: Bluetooth is now really popular and keeps getting more popular as time passes by. It is now widely used across countries and almost by everyone. Companies are taking the benefit by using this in their new and future products to make life much easier for everyone. Pretty much very soon, you will be noticing quite a bit of technology will be wireless due to Bluetooth. As it is already, but most likely it will be more dominant. You can use Bluetooth on laptops, cell phones, music players, headsets, printers and a lot more other products.
Feature Simplicity: You do not need to know much about technology in order to run Bluetooth. Anyone that doesn’t have no knowledge about the new technology can still be able to use the Bluetooth feature due to its simplicity and the ease of use. I think that the simplicity of it and the fact that it's wire free makes it very widely used and utmost popular.
Free of Charge: Best of all, you do not have to pay a penny for the service! It's not an extra cell phone or cable bill that you have to add to your budget. Simply by the technology and you're done! All you need to do is connect it with what you are using. There hasn't been any reporting lately on companies charging a monthly fee or any fee for people to use the Bluetooth feature and I don't expect it.
Go Wireless!: It allows you to stay cord free and do not have to worry about finding the correct place to connect that extra long cord. Avoid having to have a ton of cords wherever you go. You may still need a few cords but not as much as you would without Bluetooth. You can also go to the internet wirelessly with this feature when you're out somewhere outside of your home.
Your in Control: Even though you are able to exchange data across your cell phones, you still have the ability to keep your information private. In order to make a transfer or allow someone to access the files on your phone, you will have to give them access by accepting or rejecting the request through your phone. If you have the Bluetooth feature enabled on your phone and not disabled while using it, others that you may not even know request to send you a file.
Disadvantages:
Battery Use: This occurs mostly on your cell phone but also occurs in other technology such as music players. You're using up more battery power when you leave your Bluetooth enabled on your phone all day. To disregard all this, the best thing that you can possibly do is disable it once you are completed with the transfer. It only takes a few seconds to enable and disable so it wouldn't hurt to disable it once you are done using it.
Bluetooth Internet: Throughout all devices, when using Bluetooth internet, the connection can sometimes run very slow so Bluetooth internet is not highly suggested for all cases.
As you can notice that there are quite a bit of advantages and fewer disadvantages. Overall, Bluetooth is a great thing to be using on all your devices that supports it. You can do so much with it and includes cutting all the cords attached to your devices.
About VoIP
Word Count:
679
Summary:
What is VoIP? Is it useful, or inexpensive? The answer is that VoIP is Voice over Internet Protocol. Voice over the Internet allows connections all over the world. It is one way to have a free pc to phone international call.
Keywords:
free pc to phone international call, pc to phone
Article Body:
What is VoIP? Is it useful, or inexpensive? The answer is that VoIP is Voice over Internet Protocol. Voice over the Internet allows connections all over the world. It is one way to have a free pc to phone international call. In other words it is a phone call from pc. Yes, it is useful, and it is inexpensive, especially if you like the word free. Some Voice over Internet service may allow you to only call anyone who has the same service, but some will allow a phone call to anyone with a telephone number including international numbers.
Easy Free PC To Phone International Call
Voice over Internet Protocol allows the converting of your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, using a broadband service, the signal is converted to a regular telephone signal before it reaches the destination. In layman’s terms you are using your Personal Computer via a modem or phone adapter to connect to the Internet, and the receiving person will answer via PC or telephone. This allows the free pc to phone international call. This all happens with this broadband Internet connection instead of a regular or analog phone line.
The equipment needed to make this happen are a broadband high speed Internet connection. A computer, adapter or other specialized phone is required. Some Voice over Internet Protocol services only work over your computer or a special VoIP phone, while there are other services that allow you to use a traditional phone connected to a VoIP adapter. If you are going to use your computer as a phone call from pc then you will need to have some software and an inexpensive microphone. Some special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with an adapter, then you will use the phone like you always have.
In order to make the VoIP free pc to phone international call you must make certain that your Internet provider will allow you to make those calls. It comes down to what your subscription service will allow on their services. Check into that before you decide if VoIP is right for you. One of the advantages of VoIP is that you may be able to avoid paying for both a broadband connection and a traditional telephone line, which will save you money. More so if you are able to make a phone call from pc. If you are traveling overseas or to another country you may take your phone and adapter with you, and connect to another computer. This makes you able to use your same provider to make phone calls back home.
The disadvantages are that the VoIP will not work during power outages and the service provider may not offer backup power. Not all VoIP service connects directly with emergency services such as 9-1-1. Nor will some providers offer directory assistance or white page listings. These seem to be the downfall of having VoIP service. The computer does not have to be turned on for the VoIP to work, but the broadband connection must be active or live. The other piece of news is that you can use both the computer and the VoIP phone service at the same time. Yes, this is one good way of making your free pc to phone international call.
The option is for you to check with your Internet service provider. Make certain you have all software and possible adapters, as well as the broadband connection. With the right equipment you will be able to make a free pc to phone international call. If you are attending school, working overseas, or checking on the family back home, then VoIP is a wonderful tool to connect with loved ones, and special people. This is a way to have your free pc to phone international call. The tools are available. Your next step is to set up your computer and Internet service provider for a Voice over Internet Protocol.
Thursday, April 28, 2011
About Botnet
About Botnet
Word Count:
359
Summary:
BotNet, also called zombie network and network of bots is a group of computers which are used to discreetly send data like spam and viruses to other computers on the internet. These actions are carried out by malicious programs without the knowledge of the users.
Keywords:
About Botnet
Article Body:
BotNet, also called zombie network and network of bots is a group of computers which are used to discreetly send data like spam and viruses to other computers on the internet. These actions are carried out by malicious programs without the knowledge of the users. These malicious programs mainly consist of viruses, Trojans and worms. Infected computers are called bots or zombies. Most computers which are infected are personal home internet PCs which are inadequately protected.
When a PC becomes part of a BotNet, it can be instructed to do almost anything by the creator of botnet. In effect it becomes a drone which cannot resist the commands of its master. In this case, the master is the creator of the malicious software (malware). Most Bots are employed in propagation of spam and viruses. Often malware is used for key-press logging which can result in mass identity theft. Zombie computers can also be used for denial of service attacks in which many bots simultaneously log onto a particular server, thus exceeding the server's bandwidth and crashing it. This technique is particularly effective when the Botnet is large and contains thousands of computers. Many advanced malware can even spread themselves via email while the malware of smaller botnets lack this capability.
BotNets are programmed in such a way that they are difficult to find and analyze. Normally they receive instructions from their creators through IRC (Internet Relay Channels). As of April 2008, the Storm BotNet and the Kraken BotNet are the largest BotNets in the world with an estimated 400,000 bots. Other significant BotNets are Rbot and Bobax with an estimated 20,000 bots each.
So on a day to basis, the best way to protect your computer properly is to frequently scan and update your antivirus and firewall software. Special sensors called 'honeynets' have also been set up on the internet these nets mimic the characteristics of computers with known security flaws in an effort to lure hackers into them and track down malware creators. It has been recently quoted by Kaspersky Labs (creators of Kaspersky anti-virus) that botnets pose more of a threat to the internet community than individual viruses and worms.
A Team That Gleamed
A Team That Gleamed
Word Count:
1199
Summary:
Too many techies get a bad rap for lacking teamwork and communications skills. The stereotype is that while techies are great at what they are trained to do, they cannot parlay their knowledge onto others. Because of the stereotype that techies cannot communicate, they also can be stigmatized that they lack adequate teamwork skills. So, what are the chances of two Helpdesk teams communicating with each other to successfully form one team while not compromising customer service?
Keywords:
Communication, Teamwork, Teambuilding, Techies, Information Technology, Call Center, Team, Motivation, Inspiration
Article Body:
Too many techies get a bad rap for lacking teamwork and communications skills. The stereotype is that while techies are great at what they are trained to do, they cannot parlay their knowledge onto others. Because of the stereotype that techies cannot communicate, they also can be stigmatized that they lack adequate teamwork skills. So, what are the chances of two Helpdesk teams communicating with each other to successfully form one team while not compromising customer service?
Does this plan initially sound like an enormous task? Does it sound impossible? Not if you were lucky enough to have been on such a dynamite team like mine.
In 1997, I started working at the Ameritech Advertising Helpdesk, which was supporting Yellow Pages Salespeople, Artists and Data Entry from Michigan, Indiana, Ohio, Illinois and Wisconsin. When Southwestern Bell Corporation acquired Ameritech in 1998, procedures started to change. Ultimately, The Ameritech Advertising Helpdesk became the SBC Yellow Pages Helpdesk and we were to support clients not only in the five-state Great Lakes region, but clients in other regions in which SBC resided. SBC had Yellow Pages clients in the east in Connecticut, in the middle of the country in Missouri and Kansas, in the southwest in Oklahoma and Texas and in the west in Arizona, Nevada and California.
There were two Helpdesks: the Helpdesk who supported clients in the Great Lake region and the Helpdesk that supported clients in the eastern, middle, southwestern and western regions. The Helpdesk supported clients 24/7 during the weekdays, a part of Saturday and was on call for Sunday. The Great Lakes Helpdesk had about seven to eight dayshift personnel, two afternoon people and one mid-nighter. The eastern, middle, southwestern and western region Helpdesk had about eight to ten personnel that worked different hours from 7 a.m. until 10p.m. eastern time.
The grand plan was to combine both Helpdesks and have all of the analysts versatile in all of the applications in order to support clients from all of the 13 states. For example, most of the analysts who supported clients in the Great Lakes region had never worked with VMS systems, but were very familiar with systems like the Remedy Helpdesk software. Conversely, most of the analysts who supported clients in the eastern, middle, southwester and western U.S. had been trained on the VMS systems, but had never worked with Remedy.
Being in Information Technology, one may get used to systems and applications going wrong. It seems that in too many instances, techies are troubleshooting and fixing systems.
So, how did combining operations go without sacrificing customer service?
1. It was about a six-month plan, which started around February 2002 to gradually adjust analysts from both Helpdesks. One analyst from each Helpdesk was trained for several months before supporting clients in all 13 states.
2. Both Helpdesks were in different parts of the Call Center. A couple of analysts from both Helpdesks switched desks in order to familiarize each other with systems.
3. Management was very supportive of the transition and realized that there was a learning curve during the transition.
4. There were two analysts from both Helpdesks called Helpdesk Advocates, who were the liaison between the analysts and management. Both Advocates communicated the analysts' concerns to management.
5. Clients were informed that both Helpdesks were in the process of being combined and to please be as understanding as possible during the transition.
6. Every analyst was receptive to any question from other analysts. Every analyst was in the same boat – so to speak. Every analyst knew that he or she would have questions about systems in which he or she was not as familiar. How every analyst handled any question from a coworker would reflect the way in which he or she would be treated when he or she had a question. It was the human nature aspect.
7. Every analyst had a desire to learn.
8. Every analyst had a willingness to train
9. If an analyst could learn one system, he or she could learn other systems.
10. Every analyst was a team player. Although there were folks who had years and even decades of experience on some systems, no one was too good to help out any analyst who had never worked with a particular system. The fact that every analyst was cooperative during the transition made it an enormous success.
This is what I personally learned from the experience:
1. Teamwork is not about individuals. When a client's problem was solved, it was the whole Helpdesk that triumphed.
2. When superstars play as a team, the team will ultimately win. Every member of the team was a superstar who played as a team and we ultimately won in transitioning both Helpdesks.
3. Every analyst proved that they could parlay their knowledge and translate that language to other analysts and clients.
4. Perception and reality may be two completely different things. I knew very little about the folks at the other Helpdesk. When I got to know them, they were as wonderful as the folks whom I already knew at my own Helpdesk.
5. Teamwork is all about dealing with people. What you make of your relationships is up to you.
6. It is amazing what a team can do when it is up to the challenge. My team only had a certain amount of time to transition its operations and we did it!
7. Sometimes just a desire to learn can make the difference between success and failure.
8. Investment in relationships with people is invaluable with a rewarding rate of return.
9. Random acts of kindness
10. You can actually appeal to people's better nature and not just their self-interest.
Everyone involved displayed so much cooperation and willingness to train no matter how many times they were asked a question. Everyone involved during the transition should be very proud that they were part of that awesome period and it is something that they can take with them anywhere else they go. All of us were a part of a group that needed to implement the greatest effort of teamwork or we were not going to make the transition.
Considering that three shifts were involved makes the event even more a source of pride for all of those who were involved. Any person on the team could be approached and they were more than willing to help with any question. We were an example to follow and we certainly set a great standard for teamwork!!
Teamwork is all about people. Those in technical professions are people too. No matter what your profession, people in technology have great skills like everyone else. My team broke the stereotype that techies cannot communicate well and are not team players. It's not your profession that determines what makes you a great team player, it's who you are. It's not how much people skills that you possess, it's what you do with those people skills that matter.
This article is dedicated to the one of those great team members, Monica Mitchell, who died of pulmonary embolism on Wednesday, November 5th, 2003. May God's grace be with you always, Monica. For those of us who had the pleasure to have worked with her, we will greatly miss you.
Published November 2003 : zdnet.com.com/2100-1107_2-5107498.html
Wednesday, April 27, 2011
A Quick Guide to Spy Phone Software
Word Count:
365
Summary:
These days everyone owns a mobile phone, but few of us realize that this innocent gadget can be turned into a hidden spy inside our own homes and offices.
Keywords:
spy phone, spyphone, spy cell phone, spy sms
Article Body:
Spyphone is a 100% software based solution which users can download and convert any latest Nokia phone into a sophisticated spy device within a minute. Such device may have several spy features.
If you call a spy phone from a predefined number, it makes no visible or audible indication that it is in operation, and you can listen to any conversations or discussions in progress around the spy phone. Conversations within 5 to 10 metres of the spy phone are completely audible. The software can be activated or deactivated by sending a silent sms to the converted phone and works on GSM networks only.
Yet another interesting spy feature is called sms forwarding. Upon installation of the spy software on the target phone, it enables to receive duplicate copies of all incoming and outgoing text messages that will be forwarded directly to the predefined number.
The spyphone software controls the basic functions of the cell phone such as incoming call handling, backlight, log engine and installation logs. No hardware tweaking of any kind has to be made and that there are no special steps for customising the cell phone. The software is also invisible to the end user. Moreover, no parts of the software can be traced to be installed on the phone or logs of incoming calls.
What could you use the spy phone for? In truth, the list is endless. You might want to check up on someone periodically, listening out for out-of-place sounds, and even intercepting real time calls between 2 parties. It can be used for listening to conversations in the office whilst away on travel. You might also use it monitor your children, wife or husband.
You may come up with a question, how to protect myself from such spy? Here is the answer. At present such spy software can be installed on Symbian based smartphones only. Never leave your smartphone unattended. Do not give the phone to someone you do not know. If you suspect that spy software is installed on your phone, bring the phone immediately to the nearest service centre. The most popular spy phone models are: 3250, 5500, E50, E60, E61, E61i, E62, E65, E70, N73, N76, N77, N80, N91, N95, 7610, 6600, 6670, 6110, 6120, 6121.
A Look At Cordless Phones
Word Count:
414
Summary:
Cordless phones, also known as portable telephones, use a wireless handset in order to communicate with the phone’s base, which is connected to a telephone landline. In order for cordless phones to function properly, they must be used within a specified proximity to the base. Most individuals find that they can use their cordless phones throughout the house or in the yard without interruption.
In their earliest days, rotary telephones were common and required nothing more ...
Keywords:
cordless phone
Article Body:
Cordless phones, also known as portable telephones, use a wireless handset in order to communicate with the phone’s base, which is connected to a telephone landline. In order for cordless phones to function properly, they must be used within a specified proximity to the base. Most individuals find that they can use their cordless phones throughout the house or in the yard without interruption.
In their earliest days, rotary telephones were common and required nothing more than a connection to a landline. Cordless phones require the same, along with an electrical outlet in order to charge the internal battery. This function is what allows the telephone to operate when away from the base and these batteries are automatically recharged when the phone is not in use. After years of use, the battery may need to be replaced. This can often be difficult on older models, but a compatible battery can sometimes be purchased directly from the manufacturer. In some cases, it may be less expensive to purchase a whole new phone than to replace a battery in the old model.
Years ago, there was growing concern about the privacy related to using cordless phones. The potential for conversations to be picked up by nearby baby monitors, radios and other devices was troubling to many. However, the manufacturers of cordless phones have stepped up to increase their security. In order to receive the best privacy, a 900mhz or better cordless phones are recommended.
The convenience of cordless phones is undeniable. With their invention, it is now possible to have the telephone with you literally wherever you go. This is especially valuable to elderly people who live alone and need to have a telephone nearby. Anyone who needs to have quick access to a phone will find great comfort in the presence of cordless phones. In addition, the clarity is much greater than the previous rotary models. With a clear conversation and the ultimate convenience, cordless phones have quickly become a staple in every household.
Many individuals are selecting the double handset models, which only require one telephone line but allow for two different bases to be located throughout the house. This is especially desirable for the household with only one landline connection, but has the desire for more than one telephone. A dual handset is like having two telephones, but only requires one hookup. With prices starting at $10.00 for basic cordless phones or $50.00 for a dual handset, there is an option for every budget.
Tuesday, April 26, 2011
A Line for Every Extension
Word Count:
420
Summary:
I recently replaced the business phone systems in the company I own to accommodate the needs of my staff. I wish I could say that it was to accommodate the needs of our customers, but sadly, that isn't the case. You see, our old phone system had many more extensions than we had lines for. It was built with the assumption that inter-office communications would be utilized more than incoming and outgoing calls. Since my company deals primarily with internet business and doesn't do much in the way of transactions over the phone, the system I put in place in the late 90's had served us well until very recently. As of late, I have had vendors who had traditionally reached me by phone sending me e-mails.
Keywords:
Telephone, telephones, phone, phones, telephone systems, telephone system
Article Body:
I recently replaced the business phone systems in the company I own to accommodate the needs of my staff. I wish I could say that it was to accommodate the needs of our customers, but sadly, that isn't the case. You see, our old phone system had many more extensions than we had lines for. It was built with the assumption that inter-office communications would be utilized more than incoming and outgoing calls. Since my company deals primarily with internet business and doesn't do much in the way of transactions over the phone, the system I put in place in the late 90's had served us well until very recently. As of late, I have had vendors who had traditionally reached me by phone sending me e-mails. They were complaining that it's often impossible to get through to me. I looked into the matter and this is what I found… Most of my employees were spending a great deal of time talking on the phone. They weren't talking to vendors, customers, service providers or other business entities. Instead, they were utilizing the phone for personal reasons.
Don't get me wrong, I'm not the type of boss who thinks it's never acceptable to talk on the phone. I understand that during the workday, things are inevitably bound to come up which require an employees' attention. We've all been there. Perhaps a child is sick or the car is in the shop needing repairs. I understand that these things often require time spent on the phone. Judging from the traffic on my lines and the astronomical phone bills I was receiving, however, this was way beyond what I think any employer would consider acceptable.
So, I decided to replace the old phone system. The new system has a line for every extension, including mine, so that vendors or anyone else will be able to reach me at any time. Since the new phone system also offers increased functionality, I had an additional feature programmed in.
Now, whenever someone makes an outgoing call, they must dial in their own code so that both the number they call and the times spent are recorded. These records are matched to the phone bill and all employees are required to mark the non-business related calls they make each month. Since the calls bear their code, they cannot say it wasn't them who made the call. Of course, they must pay for these calls. I have noticed that phone times (and my phone bills) have decreased substantially.
A Child Is Calling For Help. Wireless AMBER Alerts Put Wireless Devices To Use
Word Count:
344
Summary:
Statistics show that the first three hours after a child's abduction are most critical to recovery efforts.
Keywords:
A Child Is Calling For Help. Wireless AMBER Alerts Put Wireless Devices To Use
Article Body:
Statistics show that the first three hours after a child's abduction are most critical to recovery efforts. By combining the efforts of the wireless industry with the U.S. Department of Justice, the National Center for Missing & Exploited Children® (NCMEC) and law enforcement agencies, the Wireless AMBER Alerts™ initiative will be a catalyst for the more than 200 million wireless subscribers to aid in the search for and recovery of an abducted child.
AMBER
According to NCMEC, more than 260 children have been recovered since the AMBER Alert program began in 1997. The program-an early warning system to find abducted children-started as a local effort in the Dallas-Fort Worth, Texas, area and became a national initiative in 2003. AMBER stands for "America's Missing: Broadcast Emergency Response." The program is a legacy to Amber Hagerman, a 9-year-old girl who was kidnapped while riding her bicycle in Arlington, Texas, and was later found murdered.
An estimated 70 percent of Americans have wireless phones, and together they can serve as a national network that assists families and the authorities in searching for abducted children. By signing up to receive Wireless AMBER Alerts, subscribers receive information about local Alerts, as well as updates as the search progresses.
Opting In
Subscribers capable of receiving text messages, and whose wireless carrier participates in the Wireless AMBER Alerts initiative, may opt in to receive Alerts by registering at www.wirelessamberalerts.org or their wireless carrier's Web site. Users can designate up to five ZIP codes from which they'd like to be alerted in the case of an AMBER Alert activation.
Public Service
Advertising Campaign
The Advertising Council, in partnership with NCMEC, The Wireless Foundation and the U.S Department of Justice, launched a multimedia public service advertising (PSA) campaign designed to raise awareness of Wireless AMBER Alerts and encourage all wireless subscribers to aid in the search for abducted children. It is the first nationwide PSA campaign to address this technology and the ads launched on National Missing Children's Day (May 25th).
Wireless subscribers can now sign up to receive free AMBER Alerts via text messages.
Monday, April 25, 2011
5 Things to Know Before Going Wireless
Word Count:
750
Summary:
Before you decide to go wireless or not, there are many points to consider. You may be asking yourself if wireless is for you. Well, today, many people are asking themselves the same question.
Keywords:
voip,internet phone,voice over ip,broadband,broadband phone,broadband connection
Article Body:
Before you decide to go wireless or not, there are many points to consider. You may be asking yourself if wireless is for you. Well, today, many people are asking themselves the same question. If you watch the headline news, you are bound to see stories involving mergers, federal regulations, and new tax rules. This all points to the fact that VoIP has made a definite impression on American citizens and is here to stay. It may be difficult for some people to remove the telephone cords from their homes; we have depended on them for over 100 years. But once many people take the time to weigh the pros and the cons, most choose to go wireless. Here are some reasons, why you should make the switch to wireless.
1. Wireless Creates a Faster Network
Wireless networks are fast. With VoIP, you can create a network that incorporates data, audio, video, and computer web features. You can easily monitor your network for problems and troubleshooting is much simpler with web based applications rather than hardware applications. VoIP uses less bandwidth than other applications and this in the long run saves money. This is of special value to businesses. Businesses can also provide better customer service with integrated programs. Not only does this increase productivity, but also it saves time and money in the long run.
2. VoIP Saves You Money
Overall, VoIP is much more inexpensive then PSTN. You simply pay for your Internet service, and then whichever VoIP provider you choose. For a one time monthly fee, you can have unlimited local and long distance phone calls. You will need to check with the VoIP service provider that you choose for exact details on their rates. Sometimes, your VoIP service provider will allow free calls within the world to another computer, yet there may be a fee for calls worldwide to a landline phone. Always check with your chosen service provider for exact details regarding your chosen plan. Included in many VoIP service plans are free features. These features include Voicemail, Caller ID, Call Waiting, Do Not Disturb, and more. Again, check with your chosen service provider for an overview of all the features bundled with your plan. The biggest benefit is the unlimited long distance calling. This has proven to be the number one reason why most businesses are switching to VoIP. For businesses such as sales or jobs that have mobile employees, these benefits go without saying. But overall, the average cost of VoIP is considerably less when compared to the cost of PSTN.
3. VoIP Enables you to Talk with More than One Person at a Time
With VoIP, you can talk with more than one person without paying extra for services such as three way calling. With VoIP you can have more than three people on the phone at once. VoIP is the perfect solution for those who want to explore the features of conference calls. This is very important for businesses that have employees overseas. By using the video conferencing features, employers will increase their productivity.
4. Enjoy Greater Flexibility
By using VoIP, you can take your VoIP equipment with you whenever you travel. Your VoIP service provider will send you a converter that will allow you to use your converter with any standard telephone. The converter comes programmed with your telephone number, allowing you to take your phone and phone number with you worldwide. All you will need is a high speed Internet connection and you can use your VoIP phone service. This is of extreme benefit to mobile employees. No longer are outdated telecommunications systems necessary, or are employees trying to run businesses on prepaid cell phone plans. By using VoIP, an employee will have access to his/her phone number, wherever they are located. Whether out of state, in a hotel, or traveling on a business trip, customers will be able to call the same number as well as leave voice mail on the employee’s computer.
5. You can Save Money for Family and Friends by Choosing Your Area Code
Many VoIP service providers will give you the option of selecting your own area code number. This is a tremendous benefit to family and friend members who can call you locally, if you select the same area code number.
5 Easy Ways to Increase Your Business Using a Toll-Free Number
Word Count:
310
Summary:
Toll-free numbers can be used by business owners to increase sales, but also promote goodwill among potential customers. Read this article on the advantages that a toll-free number may represent for your business.
Keywords:
toll-free number, long distance calls, long-distance number, business toll free number
Article Body:
Toll-free numbers allow customers to contact your business without them having to pay for their call. Studies have shown that consumers are more likely to call a business with a toll-free number than those who only have a long-distance number, and 90% of Americans say that they use toll-free numbers. By following these five easy steps, you can discover for yourself how a toll-number can help your business grow.
1. Expand your market. Toll-free numbers allow you to use the same number for receiving local toll and state-to-state calls. This gives you the opportunity to market your business nationwide. Even if you don't provide service in certain areas, toll-free numbers have the flexibility to block calls from those areas.
2. Advertise your number. Toll-free numbers lend an air of legitimacy and professionalism to your business. By using a toll-free number, your business may appear larger and more established to the consumer which will make him/her trust you more.
3. Initiate a direct response mechanism for impulse buyers. By allowing your customers an avenue to immediately react to your company's efforts calling for their action, this prompts significant increases in phone orders. It has been found that these buyers generally order more merchandise and higher ticket items nearly every time they call.
4. Qualify your buyers. Toll-free numbers enable your business to use time more efficiently and effectively. With a toll-free number, you know that someone who has called your business is already interested in what you have to offer. You spend less time trying to find interested prospects and let the number find them for you.
5. Analyze your call detail. Toll-free numbers allow you to track calls and access all of a call's details such as the number, time, date and duration of every call. This information cannot be blocked and is an excellent tool for generating leads which can lead to more sales.